Last Updated: 6/6/2026

Thank you for shopping with Asara Beauty. This Refund and Return Policy explains the conditions for returning, exchanging, or requesting a refund for products purchased from asarabeauty.com.

By placing an order on our website, you agree to the terms of this policy.

1. About Us

Asara Beauty is an Oman-based online cosmetics store selling hair products, facial products, body products, beauty tools, and accessories.

Website: asarabeauty.com
Location: Muscat, Oman
Email: info@asarabeauty.com
Phone: 71171112

2. General Return Policy

Due to the nature of cosmetics, personal care, and beauty products, returns and exchanges are limited for hygiene and safety reasons.

We may accept returns or exchanges only if the product meets the conditions stated in this policy.

3. Eligible Returns and Exchanges

You may request a return or exchange if:

  • You received a damaged product

  • You received a defective product

  • You received the wrong item

  • The product is unused, unopened, and in its original packaging

  • The return request is made within 3 days from the date of receiving the order

All returned products must be in the same condition as received, with original packaging, labels, seals, accessories, gifts, and invoices where applicable.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used cosmetics

  • Opened or used hair products

  • Opened or used facial products

  • Opened or used body products

  • Products with broken seals or damaged packaging

  • Personal care items that have been used or tested

  • Beauty tools and accessories that have been used

  • Items damaged due to misuse, incorrect storage, or customer handling

  • Sale, clearance, promotional, or discounted items, if stated as non-returnable

  • Products returned without proof of purchase

5. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and within 3 days of receiving your order.

Please provide the following:

  • Order number

  • Full name

  • Phone number

  • Clear photos or videos of the product

  • Photos of the packaging

  • Description of the issue

After reviewing your request, we may offer one of the following solutions:

  • Replacement of the product

  • Exchange with another product

  • Store credit

  • Refund, where applicable

6. Return Process

To request a return or exchange, please contact us through:

Email: info@asarabeauty.com
Phone: 71171112

Please do not return any product before receiving confirmation from our team.

Once your request is reviewed and approved, we will provide instructions for returning the item.

7. Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to:

  • A wrong item delivered by Asara Beauty

  • A damaged product received

  • A defective product received

If the return is caused by customer preference, incorrect ordering, or change of mind, the customer may be responsible for any delivery or return shipping charges.

Delivery fees are non-refundable unless the return is due to an error from Asara Beauty.

8. Refunds

Refunds are issued only after the returned product has been received, inspected, and approved by our team.

If the refund is approved, it may be processed through the original payment method, bank transfer, store credit, or another method agreed by Asara Beauty.

Refund processing times may vary depending on the payment provider, bank, or selected refund method.

9. Partial Refunds

Partial refunds may be offered in certain cases, including but not limited to:

  • Missing accessories or packaging

  • Minor product issues that do not prevent use

  • Approved cases where full refund is not applicable

The final decision regarding partial refunds will be made by Asara Beauty after reviewing the case.

10. Exchanges

Exchanges may be accepted if the product is eligible under this policy and the requested replacement product is available.

If the replacement product has a different price, the customer may be required to pay the price difference. If the replacement item is lower in price, the difference may be refunded or issued as store credit, depending on the case.

11. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

Email: info@asarabeauty.com
Phone: 71171112

Order cancellation may be accepted only if the order has not yet been processed, packed, shipped, or delivered.

Once the order has been processed or shipped, cancellation may not be possible.

12. Refused or Failed Delivery

If delivery fails because the customer provides an incorrect address, does not answer calls, refuses to receive the order, or is unavailable at the delivery location, additional delivery charges may apply.

Refunds for refused or failed deliveries may exclude delivery charges, return shipping fees, and any other costs incurred.

13. Allergic Reactions and Product Suitability

Customers are responsible for checking product ingredients, instructions, warnings, and suitability before use.

Cosmetic and personal care products may react differently depending on individual skin type, allergies, or sensitivity. We recommend performing a patch test before using any new product.

Asara Beauty is not responsible for allergic reactions, sensitivity, misuse, or results caused by failure to follow product instructions.

If you have allergies, sensitive skin, a medical condition, or are pregnant or breastfeeding, we recommend consulting a healthcare professional before using any beauty or cosmetic product.

14. Refunds for Promotional Items

Products purchased during sales, promotions, bundles, or with discount codes may be subject to special return or refund conditions.

If an item was part of a bundle or promotional offer, the full bundle may need to be returned to qualify for a refund or exchange.

15. Final Decision

Asara Beauty reserves the right to approve or reject any return, exchange, or refund request based on the condition of the product and the terms of this policy.

16. Contact Us

For return, exchange, or refund requests, please contact us:

Asara Beauty
Location: Muscat, Oman
Email: info@asarabeauty.com
Phone: 71171112